Click “Tech Support” tab at the top of the page. SECTION 4: UPDATING YOUR X4 DEVICE INSTALLING THE UPDATE SOFTWARE NOTE: Make sure the X4 is unplugged from your computer before starting this process. UNLOCKS LEFT: Number of unlocks remaining. TUNE REVISION The version number of your preloaded tunes. FIRMWARE VERSION: This is essentially your device’s operating system. MAIN MENU PROGRAM VEHICLE GAUGES / DATALOG VEHICLE DIAGNOSTICS VEHICLE INFO DEVICE INFO DEVICE SETTINGS Within Device Info, you will find : SERIAL NUMBER: Needed for dealers to create custom tunes for your vehicle and device. INTERNET ACCESS In the unlikely event that technical support is needed, Internet access may be required to troubleshoot. SECTION 2: PRE-INSTALL CHECKLIST BUSINESS HOURS Technical Support is available Monday – Friday between the hours of 9am and 6pm EST and can be contacted via phone at (407) 774-2447 or through live chat at If you need to contact Tech Support, please be sure to have your device with you before initiating contact. SECTION 1: PARTS + CHECKLIST X4 DEVICE MICRO USB™ CABLE HDMI/OBD II CABLE TOOLS NEEDED: Fuse Puller | Voltage Tester | Battery Charger | Pliers
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